Our Policies

We provide smart technology solutions including consultation, installation, integration, and ongoing support. All services are delivered based on agreed project scope, timeline, and pricing.

Changes to project scope after agreement may result in additional charges and adjusted timelines. We do not guarantee compatibility with third-party systems not disclosed prior to service.

All projects require a confirmed payment agreement before work begins. Depending on project size, this may include:

• Full upfront payment for smaller services
• A deposit with remaining balance due upon completion for larger projects

Late payments may result in service delays, suspension, or additional fees.

Clients must provide at least 24–48 hours notice for cancellations or rescheduling. Missed appointments or last-minute cancellations may incur a service fee.

We reserve the right to reschedule due to unforeseen circumstances, with reasonable notice provided.

Due to the nature of customized smart solutions, all sales are final once services have been rendered.

Refunds are only considered if:

• Services were not delivered as agreed
• There is a documented failure on our part to meet outlined deliverables

Hardware and third-party products are subject to manufacturer return and warranty policies.

We stand behind the quality of our workmanship. However:

• We are not liable for failures caused by third-party devices, software updates, or user modifications
• We do not guarantee uninterrupted system performance due to external factors such as internet outages or power failures
• Clients are responsible for maintaining their systems according to provided guidance.

We respect your privacy. Any personal or system-related information shared with us is used solely for service delivery and support.

We do not sell or share client data with third parties without consent, except where required by law or necessary to complete a service (e.g., integration with third-party platforms).

Ongoing support is available based on agreed service plans. Clients without active support plans may be subject to standard service rates and scheduling availability.

Emergency or after-hours support may incur additional charges.

To ensure successful service delivery, clients must:

• Provide accurate information about existing systems and needs
• Ensure access to the property or systems as required
• Follow provided usage and maintenance instructions

Failure to meet these responsibilities may impact service outcomes.

Thornscape Smart Solutions reserves the right to update these policies at any time. Continued use of our services constitutes acceptance of the most current version.